Every episode of The Journal., briefed the morning after, with up to nine more shows in one daily email.
Free for 30 days. No card needed. $4.99 a month after.
He's Been a Costco Cashier for 40 Years. Now He's a Millionaire.
Costco demonstrates that paying hourly workers well and providing strong benefits creates a virtuous cycle of low turnover, high customer satisfaction, and sustained profitability, proving that rank-and-file jobs can be financially secure and dignified while also serving as a successful business strategy.
What was discussed
Tony Barzar's 40-year Costco cashier career0:00
- Sarah Nassauerassertion
Tony Barzar has remained a rank-and-file hourly employee for 40 years but earned over a million dollars in his 401k account.
Costco's high-wage, low-turnover business model3:46
- Sarah Nassauerassertion
Paying workers well and offering good benefits creates a virtuous cycle that lowers labor costs and increases customer satisfaction.
Costco's health and leave benefits during family crises6:44
- Sarah Nassauerassertion
Costco's paid family leave and health insurance covered a year off for Tony's wife's cancer treatment and therapy for Tony.
Costco's membership model and stock performance7:44
- Sarah Nassauerassertion
Costco's membership system is more profitable than selling products, and long-tenured workers help retain members.
Costco's early retirement challenge and model sustainability9:39
- Sarah Nassauerassertion
Some employees retire early after becoming wealthy, prompting Costco to offer perks like extra vacation to retain them.
Walmart's partial adoption of Costco's wage philosophy11:43
- Sarah Nassauerassertion
Walmart raised wages and added benefits starting in 2015 but has not gone as far as Costco because the model is expensive and culturally demanding.
Public yearning for stable, straightforward hourly jobs13:44
- Sarah Nassauerassertion
Readers from many professions expressed yearning for stable, straightforward jobs like Tony's, showing how elusive such roles have become.
Every episode of The Journal., briefed the morning after, with up to nine more shows in one daily email.
Free for 30 days. No card needed. $4.99 a month after.
More from The Journal.
Automated summaries of what was said on each show — not claims by DailyDossier and not independently verified.